Question 1

How quickly can you reach my area in Chennai?

Accepted Answer

We typically reach most parts of Chennai within 10–15 minutes, depending on traffic and hospital proximity.

Question 2

Is advance payment required?

Accepted Answer

No advance is needed for emergency calls. For planned bookings, a partial advance helps us confirm and allocate resources efficiently.

Question 3

Can I cancel or reschedule my booking?

Accepted Answer

Yes. Please inform us early. If the ambulance is already dispatched, cancellation charges may apply to cover operational costs.

Question 4

How many attendants can travel with the patient?

Accepted Answer

Mini Ambulances allow up to 2 attendants. BLS, ALS, and ICU ambulances can accommodate up to 4, depending on space and equipment layout.

Question 5

Can we carry luggage during long-distance travel?

Accepted Answer

Yes, but space is limited. We recommend carrying only essentials, especially in ICU and BLS ambulances.

Question 6

Do you offer dead body transport and freezer box services?

Accepted Answer

Yes. We provide Freezer Ambulance, Mortuary Van, and Dead Body Transport across Chennai. Freezer boxes are available for home or hospital use. Our team ensures dignified handling and timely support.

Question 7

What types of ambulances do you offer?

Accepted Answer

ICU, BLS, Mini, and Freezer Ambulance — all available 24/7 across Chennai. ICU: Advanced life support for critical care. BLS: Basic support for stable patients. Mini: Short-distance, non-emergency transport. Freezer: Respectful transport of the deceased.

Question 8

Do you cover my area?

Accepted Answer

Yes. We operate across Chennai and nearby zones. Share your location to confirm.

Question 9

Is oxygen available?

Accepted Answer

Yes, in ICU and BLS ambulances. Please mention if needed.

Question 10

Can a family member travel with the patient?

Accepted Answer

Usually yes. Confirm during booking.

Question 11

Will I get a confirmation before the ambulance arrives?

Accepted Answer

Yes. We’ll confirm availability, ETA, and vehicle details via WhatsApp or SMS.

Question 12

Can I book for doctor visits or hospital drops?

Accepted Answer

Yes. We support planned trips across Chennai.

Question 13

Can I book for tomorrow or a future date?

Accepted Answer

Yes. Advance bookings are accepted.

Question 14

Do you provide ambulance for long-distance travel?

Accepted Answer

Yes. ICU, BLS, and Freezer Ambulances are available. Mini Ambulance is limited to short-distance travel within Chennai.

Question 15

Can I request a wheelchair?

Accepted Answer

Yes. Mention this during booking.

Question 16

Do you provide female staff or attendants?

Accepted Answer

If required, we’ll try to arrange based on availability.

Question 17

Will I receive a bill?

Accepted Answer

Yes. A clear, itemized bill will be sent via WhatsApp after the trip.

Question 18

How is the fare calculated?

Accepted Answer

Based on ambulance type, distance, waiting time, and floor access.

Question 19

What is the difference between ICU and BLS Ambulance?

Accepted Answer

ICU includes advanced life support. BLS is for stable patients.

Question 20

What is a Patient Transport Ambulance?

Accepted Answer

For stable patients needing safe travel. No critical care onboard.

Question 21

What is an Ice Box?

Accepted Answer

“Ice Box” is a commonly used term for a dead body freezer box. It is medically sanitized and used at homes or hospitals to preserve the body with dignity.

Question 22

What are the charges for renting a Dead Body Freezer Box?

Accepted Answer

₹3500 for up to 24 hours, including delivery and pickup. Additional days are charged separately.

Question 23

Can you deliver to apartments or upper floors?

Accepted Answer

Yes, if there’s at least 3 feet of staircase width or a working lift. Our staff will assist respectfully.

Question 24

How long can the body be preserved?

Accepted Answer

Up to 2 days at home is advisable. For longer durations, we recommend shifting to a mortuary with high-grade preservation (up to 10 days).

Question 25

How do I know the freezer is working?

Accepted Answer

Cooling happens at the base. The top cover is transparent for viewing, not for cooling.

Question 26

What if there’s no space at home?

Accepted Answer

We offer a clean, private funeral home in Chennai with freezer box setup and ritual support.

Question 27

Is embalming required?

Accepted Answer

Only for air transfer or large public gatherings. It may be advised after postmortem procedures.

Question 28

Do you collect advance payment?

Accepted Answer

No advance is required. Payment is collected after installation at the premises.

Question 29

Can I cancel the booking?

Accepted Answer

Yes. If the vehicle hasn’t left our office, cancellation is free. Otherwise, a fee may apply.

Question 30

What’s the difference between Standard and VIP Freezer Boxes?

Accepted Answer

Functionality is the same. VIP boxes offer enhanced design and visual presentation.

Question 31

What happens during a power outage?

Accepted Answer

Short outages (up to 1 hour) are manageable. For longer cuts, a generator is recommended.

Question 32

Do you provide generators?

Accepted Answer

Yes, based on availability. Charges apply based on usage and transport.

Question 33

What if there’s flooding or extreme weather?

Accepted Answer

We recommend shifting to our private mortuary with backup power and secure facilities.

Question 34

Can I call you at midnight or early morning?

Accepted Answer

Yes. We operate 24/7, including nights and holidays.

Question 35

Can I book urgently?

Accepted Answer

Yes. We respond immediately and dispatch within minutes across Chennai.

Question 36

Do you provide staff for rituals?

Accepted Answer

Yes, based on availability and family preferences.

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